"We Clean The Way You Want"
THE CLEANING MOM COMPANY POLICY & AGREEMENT
THE CLEANING MOM COMPANY POLICY & AGREEMENT
THE CLEANING MOM LLC
Name & Last _______________________________________ Square F. __________
Bedroom(s) ___Bathroom(s) ___One Story___ Two Story___ Pet(s) _____________
Street Address: _________________________________________________________
City, State & Zip code: __________________________________________________
E-mail: __________________________________ Hourly or By sq. ft Rate $/cents_____
Account# _______ Mode of entry: __________________________ State Tax_______
Date of service________ Gate Code ________Alarm Code _______ Total $_______
Select desire services after initial clean:
Weekly $_____Bi-weekly $______Monthly $_____Twice a week $______
Every Day $ ______ Move In $_____ Move Out $______ One Time $_____
Team Estimate Time (1) _______ (2) _______ (3) ________ (4) __________
Check type of cleaning: Basic____ Detail____ Deep____ Heavy duty____Certain areas____
The Cleaning Mom Service Agreement & Policies
The Cleaning Mom, LLC Service Agreement and Policies:
We will perform the cleaning tasks as agreed on and scheduled, based on our cleaning checklist. You are welcome to provide us with your own list of task as well. Please note; that we provide you with an estimate of time, when you fill the online form and before beginning the job. If the amount of time needed to clean your home differs significantly from the estimate, then an adjustment of the price will be necessary. In addition, if the conditions in your home changes, for example: Home Remodeling, After Party or any changes that were not in this original agreement. All additional services, will have a price adjustment. We offer a Basic Cleaning for maintenance, a Detail Cleaning, which requires more attention to certain areas in your home that are not usually taking care of on a regular basis. We also offer Deep and Heavy Duty Cleaning ideally for home that have not being clean in 30 day or more. These type of cleaning requires extra time and effort, therefore we may need extra time.
1. Bunk Beds/Other Beds fee
Our insurance policy prohibits us from changing sheets or making the top bunk beds. This is because Bunk beds are made for use by children and not to be climbed, on by mature adults. The employee or subcontractor are prohibit from climbing onto the top bunk of the bunk bed under any circumstance. All bed that customer require to be made or change of sheets will have an additional charge by the hour or fee per bed(s). Remote control and charge beds that have two sides up against a wall will also at a higher rate due to the difficulty in accessing the area needed to properly make and change the bed. We encourage clients to exclude us from doing beds, that way we can utilize this time in other important areas in your home, if you still decide that you want us to do your beds, as mentioned above, we will charge you extra. For more information and prices visit our website.
2. Refrigerators and Oven
We will clean the available space on the exterior of a refrigerator. We will not remove your child’s artwork or other magnets to clean under them. If you want your refrigerator cleaned, you must remove these items prior to our arrival. This also goes for the top of the refrigerator. We will clean on the top of refrigerator as far as we reach. However, in order to have the top and behind of refrigerator properly clean. We recommend a deep cleaning for area that accumulate excess of dirt, and grease. We prefer not to move refrigerator or oven in and out from the wall as it often scars the floors and sometimes they are just too heavy and unwilling to move. If you would like behind these appliances cleaned, please make the necessary arrangement to have them moved prior to our arrival.
3. Hourly Rate per Cleaner/Other Service fee/Square foot fee
In order to keep our prices as low as possible, it is important for us to have uninterrupted access to the areas of your home that we will be cleaning. We will made every effort to work safely and cautiously, but we cannot assume liability for the safety of others. This includes children and pets. We need to be able to work freely and without distractions. If we are subject to distractions that affect our ability to perform our work in a timely manner, we reserve the right to charge for extra time spent in your home. We also ask that you pick up toys, clothing or other items before we arrive. So, the time we spend in your home can be utilize in an efficient manner. We currently charge a hourly rate for all cleaning. If you do not need your entire home clean, just certain areas, then an hourly rate will be more economical, as you can customize the hour you may need, base on your budget or priority. However, if you are looking for your entire house to be clean and adding extra task/services. You can choose to do it by square foot, if this work best for you. We will charge 10 cents for Basic/Detail Cleaning; 15 cents for Move Out/In and Deep Cleaning service. If your home were negletec for weeks, months, even years and needs a Heavy Duty Cleaning we will charge you between 20-25 cents per square foot. Additional service may have an extra fee. For more information please visit our website frequently ask questions(F.A.Q) and check the checklist for what is cover in a basic, detail, deep, move out/in and heavy duty cleaning.
4. Rate Changes
The Cleaning Mom, Limited Liability Company reserves the right to adjust its rate to allow for the increase cost associated with conducting business. You will receive notification of any rate changes 14 days in advance.
5. Payments/Reservation fee
Payment is due the day of each scheduled cleaning and must be available before services are render. There are no exceptions to this policy. We accept cash; credit card and checks (made payable The Cleaning Mom, LLC). If you pay by cash, please leave in an envelope or with a note on your kitchen counter, clearly marked for us. All new client most pay a deposit in order to hold his or her desire-cleaning schedule. If you not longer desire to keep your initial schedule with us, and cancel with less than 24-hour notice. This deposit will cover the late cancelation fee. We will gladly refund your deposit if you change your mind, not longer need service, as long as you give us more than 24 notice.
6. Equipment's and Cleaning supplies.
We provide our own cleaning supplies and equipment. We start each job with clean microfiber towels and mop heads. We replace our vacuum cleaner dirty bags in a daily basis. The one item we ask you to supply is trash bags for your trashcans as these vary in size from house to house. If you have any special products that you want us to use, please leave on the kitchen counter. Please note; we do not use harsh chemicals, so please provide us with eco-friendly products, if you do not want to use our cleaning supplies. We are not responsible for any damages incur while using customer cleaning supplies or the use of your personal equipment cleaner. Let us know, if you need the list of products we may use in your home.
7. Quality Control
We want to be sure that you are consistently happy with our service, but we are human and a mistake might occur. Please notify us within 24 hours of your cleaning if you are displeased with the quality of service so that we can return to correct the situation in a timely manner without any additional charge. The Cleaning Mom Representative/Manager or Owner, may conduct homes inspection randomly in order to maintain our customer satisfaction.
8. Breakage/Damage/Special Items
We work fully insured. We take great care when cleaning your home, but accidents can happen. If you notice breakage/damage, please notify us immediately. In addition, our team have instructions to write a note to the customer whenever there is an accident while working. The items of extreme value (monetary or sentimental) they should be dusted or cleaned by the customer. Any antiques, irreplaceable one-of-a-kind, and hard-to-find items. They cannot be cover under our breakage and loss policy. We suggest moving those items, to a safe location on the day of your cleaning. We do not clean Chandelier or TVs screen, but will dust the exterior area. We cannot be responsible for breakage of items, which are unstable, or in an unstable environment. Such as furniture that are not fully supported on all legs. We will assumed that all surface, are sealed and ready to be clean without causing harm. We will not be responsible for any existing conditions prior to the cleaning service. For example: dent on your wall, broken carpets, rugs, scratches on baseboards, stain on your carpets, damages blinds, tiles, etc. It is the responsibility of the customer to bring to our attention any problem, or pre-existing conditions in your home. Please describe any existing conditions prior to begin with your cleaning services:
Examples: (holes in the wall, damages or unstable blinds, furniture, windows, cracks on tiles, etc.)
(x) I ___________________________________ release The Cleaning Mom, Limited Liability Company along with any members of the team from any responsibilities, due to any pre-existing condition in my home. I understand that a report will be write it, if any accidents occur during the day of the cleaning service.
For our safety, all firearms in a client’s home must be stored and locked. As a courtesy, let us know where any weapons are stored or place, so we will not accidentally bump or dislodge them if we are dusting or cleaning.
10. Pets/Bio-Hazard Condition
We take pride in being a pet-friendly service and take special care in making your pet feel comfortable during our cleaning process. However, we need to ensure the safety of our staff. If you have aggressive pets, please secure them prior to our arrival. However, please make sure that we still can access all necessary rooms for us to do the scheduled work. If you leave your pets walking around the house while we are cleaning, and the areas that we have clean get dirty again, or pet hair are visible at that point we are not responsible, neither can guarantee our cleaning service. We cannot be responsible for the loss of you pets. Our job is to provide you with the best quality cleaning service. We are very careful when enter each customer homes, however, we cannot and will not provide service for any home that do not secure their pets. We really do not want something happen to you pets. Thank you for your understanding. We do not clean Animal or Human feces, urine, vomit, blood, heavy mold, hoarders or any other biohazards. This includes feline litter boxes and dog kennels. The cleaner(s) will do their best to clean around the waste. If there is an excessive waste, the appointment automatically cancelled and you will be pay full price for the service that day. No exception to this policy.
11. Weather/Time Off/Vacation/Holidays/Sick Time
During severe weather conditions that prevent safe road travel, we reserve the right to close without notice. We make every effort to make each appointments and if we are unable to keep a scheduled appointment. We will notify you in advance to discuss and to reschedule for another date and time. We may take time off, go on vacation from time to time or even call out sick. In the event that one of your cleaning schedule fall in a day, we select time off for any reason mentioned above; we will send you our employee(s) or subcontractor to clean your home, if we have one at the time.
12. Cancellation of Appointments/Lock-out/Danger Situation
You may reschedule, add, skip or cancel any of your cleanings. We understand that an unforeseen event may occur; which will create a need to cancel your scheduled cleaning appointment. If, for any reason, you need to change your scheduled appointment, please notify us 24 hours’ in advance. Once we scheduled a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your appointment. In the event of a cancellation of less than 24 hours of notice, an invoice fee of $50.00 will be email to you or it will be add to your next cleaning service. This applies as well for visits aborted by our staff. When unable to gain access to your home due to being locked out. No hot water, no electricity, air conditioner is off. If, a staff member feels that his/her personal safety is endangered enough to cause him/her to leave the job site due to actions by the client, guests, or pets on the premises. The client will remain liable for the full cost of the non-performed service in that day.
13. Late Fees/Returned Checks/Method of payment
Please note that all services payment are due on the day of service. Unless payment was made in advance. If we arrive and there is no payment, we will contact you and inquire about the payment. In the event that we cannot contact you. The customer will incur a cancellation fee of $50.00 We require payment on front in order to start our cleaning scheduled if customer will not be home. The payment for services is expect it in full. All return checks (NSF) will incur a 30.00 fee in addition to any fee charged by the bank.
THE CLEANING MOM, LLC recognizes and acknowledges that this Agreement creates a confidential relationship between The Cleaning Mom, Limited Liability Company and the Client and that information concerning the Client’s business affairs, customers, vendors, finances, properties, methods of operation and other such information, whether written, oral or otherwise, is confidential information. We (THE CLEANING MOM, LLC) agree that we will not disclose, at any time, during or after the term of this agreement any confidential information about the client to any person or entity.
Both party may terminate this agreement at any time. Please give us a call, text or e-mail us. When we sign below, we are only signing that we are agreeing on the stated price and the scope of work to be performance and acknowledging that you are familiar with our policies and prices. I have read, understand and have agreed to the above terms and conditions of The Cleaning Mom, LLC.
Date: (x) _______________
Client Printed Name & Last: (x) ____________________ Signature: (x) _________________
Signature of (Representative/Manager/Owner) _____________________________________
THE CLEANING MOM, LLC.
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